Reach us below, we will reply as soon as we can.
-
What do I do if it’s my first time ordering?
Please refer to avoscompany.com/How-to-Order for more information.
-
Is there a minimum amount of cases per delivery?
Yes, 4 cases minimum per delivery.
-
Is there a charge for the delivery?
Free deliveries on all orders.
-
Can you deliver the same day the order is placed?
We remind you a day before your assigned delivery day. Delivery days are based on location of the establishment. Please place all orders at least a day in advance.
-
What happens if I run out of avocados on Saturday or Sunday?
Unfortunately, we don’t deliver on Sundays, but you may certainly contact our Customer Support and we will see how we can help.
-
At what time can I place orders?
Orders can be placed from 9AM to 4PM Eastern time all week.
-
Why should I order Ripe over Green avocados if I’m a restaurant?
We specialize in delivering our avocados at its optimum point of freshness and pulp consistency throughout the enitre year. If you experience quality issues with the avocados, we cover them within 7 days of the invoice date when it is delivered all ripe, inside your refrigeration unit and 100% our product in the establishment. Simply contact us and we will assist you.
-
Do all of your avocados come from Mexico?
Yes, all of our avocados are fresh Hass direct from the Michoacán, Mexico packaging without intermediaries for our customers all year round.
-
What is the form of payment?
We offer Direct Debit by GoCardless as our payment method. Please refer to Avos Payment Method for more information.
-
Do the orders include warranty if they consist of Green or Breaking avocados?
Our warranty policy covers within 7 days of the invoice date only if delivered inside your refrigeration unit, all ripe and 100% our avocados in the establishment.
-
What does the Replacement Warranty cover?
The warranty covers if the majority of the box has quality issues.
Our Company Policies
- Ensures product consistency and quality.
- Prevents product loss.
- Ensures that product is handled in line with Food Safety Regulations.
- Controls product returns so that any unfit product is channeled correctly.
- Speeds the processing and ensures accuracy on all requests for replacements or credit.
- Our driver will gladly help you verify that the items delivered agree with your invoice.
- Once you are satisfied with your order, please sign the invoice.
- Should you need to replace any product, please refer to the "Product Warranty" section.
- If the product is damaged, please refer to the "Damaged Product Replacement" section.
- If the order is incorrect, please refer to the "Incorrect Order" section.
-
Product Warranty:
One of our main focuses is to be able to provide consistency to our customers. Unfortunately, for this matter, product warranty will be voided if it is not delivered inside the customer’s refrigeration, all ripe and 100% our product in your establishment.
-
Damaged Product Replacement:
The product and encasing box is replaced at no additional cost meeting the following requirements:
Please send the following information to our order service at (857) 318-7374, we’ll attend you immediately.
- Problem description
- Photo evidence of the encasing box label
- Photo evidence of the damaged product (At least half of the box amount)
If we find that the product is not the exact product we delivered, it will not be covered.
If approved, the product will be replaced on the next invoice free of charge.
-
Incorrect Order:
Please send the problem description to our order service at (857) 318-7374 within 7 days of the delivery; we’ll attend you immediately. Please maintain the product inside your refrigeration unit until it’s picked up.
-
Pricing:
AVOS is pleased to offer its products at competitive prices available to the food service industry, however from time to time, factors of the market force us to adjust our prices. When that happens, we will do everything in our power to make sure our customers are notified before we ship the order.